STORE POLICY

At Dhg ProHair, we are dedicated to providing exceptional customer service. Our goal is to ensure customer satisfaction by addressing inquiries, resolving issues promptly, and maintaining open communication.

We strive to respond to customer inquiries within 48 hours, acknowledging your concerns and providing an estimated resolution time whenever possible.

1. Returns and Refunds

Refer to our [Returns and Refunds Policy] for detailed information on our procedures for returns and refunds.

2. Product Information

We are committed to providing accurate and comprehensive information about our products. If you have any questions about our products or need additional information, our customer support team is here to assist you.

3. Feedback and Complaints

We welcome your feedback and appreciate the opportunity to address any concerns. If you have a complaint or suggestion, please contact our customer support team. We take all feedback seriously and use it to improve our services.

4. Privacy and Security

We prioritize the privacy and security of our customers. Our customer care team will never ask for sensitive information such as passwords or credit card details through unsolicited communication. If you receive any suspicious requests, please contact us immediately.

5. Training and Development

Our customer support team undergoes continuous training to stay informed about our products, services, and industry best practices. This ensures they can provide you with the best possible assistance.

6. Accessibility

We are committed to making our customer support accessible to all customers. If you require special accommodations, please inform our team, and we will do our best to assist you.

7. Business Hours

Our standard business hours for customer support are [Tuesday-Friday] 10am-5pm. We may have extended hours during peak periods, and you can find the latest information on our website.

8.Shipping & Tracking

For assistance with orders, tracking, or product-related questions, our customer support team is available to guide you through the process and address any concerns you may have.

9.Contact

We offer multiple channels for customer communication, including:

• Email: info@dhgprohair.com

• Phone: 844-424-7344

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Welcome to Dhg ProHair's Privacy Policy. This document outlines how we collect, use, disclose, and protect your personal information when you use our services.

2. Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, and mailing address.

• Payment Information: Credit card details, billing information, and other payment-related information.

• Order Information: Details about the products or services you purchase from us.

• Usage Information: Information about how you use our website and services.

3. How We Use Your Information

We use your personal information for the following purposes:

• Process and fulfill orders.

• Communicate with you about your orders and inquiries.

• Provide customer support.

• Improve and customize our services.

• Send promotional emails or newsletters.

4. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties unless we provide you with advance notice and obtain your consent.

5. Wix Hosting

Our website is hosted on Wix. Wix provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix's data storage, databases, and the general Wix application. They store your data on secure servers behind a firewall.

6. Security

We implement a variety of security measures to maintain the safety of your personal information.

7. Your Choices

You can opt out of receiving promotional emails by following the instructions provided in the email.

8. Changes to This Privacy Policy

We may update our privacy policy from time to time. The updated policy will be posted on our website.

Terms and Conditions

1. Acceptance of Terms

By accessing or using Dhg ProHair's services, you agree to be bound by these terms and conditions.

2. Payment

We accept payments through Klarna, PayPal, Square, and major credit card companies. By providing your payment information, you represent and warrant that you have the legal right to use the payment method.

3. Order Confirmation

Once you place an order, you will receive an email confirmation. This confirmation does not constitute our acceptance of the order; it is a confirmation that we have received your order.

4. Returns and Refunds

Refer to our [Returns and Refunds Policy] for information on returns and refunds.

5. Governing Law

These terms and conditions are governed by the laws of